Hi
Thanks for using our product.
You can write to us in the app by tapping the “gear” button, then “Contact Us”.
It would be great help to add screenshots and detail description about the problem.
More help for us to find out what is going on on your iPhone/iPad, More useful help we can make for you.
Before get custom service by email, we suggest make the following steps of check in several minutes.
Maybe you can get answers very quickly and save lots of time of writing email, describe questions and no needs to waiting for reply.
- If the app act abnormal, try update it to the latest version, reboot your device and try again. This app has been carefully tested and is continuously maintained. But all third-part apps rely on iOS system services, sometimes some iOS system services are out of order, so the app would behavior abnormal. For example: if iOS iCloud service stopped because of any reason, then the app can not download/upload files from iCloud. In this situation, rebooting iPhone/iPad would make all things back on track.
- Search answer in the knowledge base with keyword related to problem. (using the big search box in knowledge base)
- Maybe answer is still included in Trouble shooting section.
